Bureaus and other QSL senders from all over the world ship cards to us the cheapest (and slowest) way possible. We then sort them and mail them to you (if you have funds on hand). Our objective is to mail cards 3 or 4 time per year (this is dependent on receipt of cards from the national incoming bureau) to those clients who have 3 cards or more and have funds on file. We also do a year end clearing (coordinated with receipt of a National Bureau clearing) where we'll send 1 card or more to those who have funds on file. Client's funds on hand at the old bureau have been transferred to the new bureau as well as all the cards.
Typical time from QSO to receipt of a card via the bureau is a minimum of 1 year. This is a long process with many volunteers in the chain, plus mail delays that arise from the various postal systems involved.
Cards are received from many sources:
• The Canadian National Incoming QSL Bureau (most volume here)
• Other Country's Outgoing Bureaus directly
• QSL Services
• QSL Managers
• Individual hams and SWLs
At the VA/VE6 bureau, all cards are received by "The Bureau Chief", Jerry, VE6TL, who sorts the cards based on the first letter of the suffix. These sorted cards are then passed to the "Letter Managers" to be sorted to the individual operators’ call signs. The cards for those who have a funds balance at the bureau are then packaged, labeled and mailed. Cards for those who don't have a balance on hand are held for 12 months pending receipt of mailing funds and if no funds are received, these cards will be DESTROYED. Note: this is a change to the previous stated policy but is driven by the high cost of postal services. If you don't EVER want bureau cards, please let us know and we will destroy your cards upon receipt.
The incoming bureau operates as a "post office" and we deliver cards to clients to the best of our ability given the data we have. This can result in clients receiving cards that are not theirs. Please appreciate we cannot read dates, modes, bands, etc. on each of the thousands of cards we handle. Also there is a possibility of simple miss-sorts like a couple of cards sticking together. If the cards are not for you, please return them to us with a note or send them back through us or the National Incoming Bureau.